thebrandpk.com FAQs

Ordering & Delivery

  • Q: What payment methods do you accept?
  • A: We accept various payment methods, including cash on delivery (COD).
  • Q: How long does shipping take?
  • A: Shipping times will be displayed at checkout and may vary depending on your location and chosen shipping method.
  • Q: Do you offer international shipping?
  • A: Yes, we offer international shipping to many countries. Shipping rates and options will be displayed at checkout.
  • Q: Can I track my order?
  • A: Yes, you will receive a shipping confirmation email with tracking information once your order has shipped.

Returns & Exchanges

  • Q: What is your return policy?
  • A: We offer a 7-day return and exchange policy for unworn, unwashed, and undamaged items with tags attached. For more information, please see our Returns & Exchanges page or contact us.
  • Q: Who pays for return shipping?
  • A: You are responsible for return shipping costs for items you are returning due to a change of heart. We will cover return shipping costs if the return is due to an error on our part (wrong item, wrong size).
  • Q: How long does it take to process a return or exchange?
  • A: We will process your return or exchange request within 30 business days of receiving your returned item.

Products & Sizing

  • Q: How do I know what size to order?
  • A: We provide size charts on our product pages to help you find the perfect fit. If you have any questions about sizing, please don’t hesitate to contact us.
  • Q: Are your clothes made from sustainable materials?
  • A: Yes, We are committed to sustainability, e.g., using recycled materials, reducing our environmental impact.
  • Q: Do you offer custom clothing?
  • A: No, We currently don’t offer custom clothing, but stay tuned for future updates!

Company & Policies

  • Q: Can I learn more about thebrandpk.com’s story?
  • A: Absolutely! Visit our About Us page to read about our mission and inspiration.
  • Q: How can I contact customer service?
  • A: We’re happy to help! Reach out to us by phone (+923038540039) or WhatsApp (+923038540039).
  • Q: Where can I find your privacy policy?
  • A: You can find our privacy policy on the footer of our website.

We hope this FAQ helps! If you have any other questions, please don’t hesitate to contact us.