Returns & Exchanges Policy

Hassle-Free Returns & Exchanges at thebrandpk.com!

We want you to be absolutely thrilled with your thebrandpk.com purchase. If for any reason you’re not, we offer a 7-day return and exchange policy for unworn, unwashed, and undamaged items with tags attached.

Here’s the scoop:

  • Change of Heart? No Problem! Did that outfit look different online? We understand! Within 7 days of receiving your order, you can return any eligible item for a full refund to your original payment method.
  • Our Whoops! Your Gain! Made a mistake on our end? If we accidentally sent you the wrong item or size, don’t sweat it! We’ll gladly process a return or exchange for the correct item at no additional cost to you. Just contact us within 7 days of receiving your order.

How to Initiate a Return or Exchange:

  1. Reach Out to Our Stellar Support Squad! Contact us by phone (+923038540039) or WhatsApp (+923038540039) to let us know you’d like to return or exchange an item.
  2. We’ll Beam You a Return Label (For Our Mistakes)! If the return is due to an error on our part (wrong item, wrong size), we’ll provide you with a prepaid return shipping label. Easy peasy!
  3. Pack it Up and Send it Back! Carefully repack the item in its original packaging and send it back to us using the provided return label (if applicable).
  4. Refunds & Exchanges in Warp Speed! Once we receive your returned item and confirm it meets the return policy criteria, we’ll process your refund or exchange request within 30 business days. Refunds will be issued to your original payment method, and exchanges will be shipped out to you as soon as possible.

Please Note:

  • You are responsible for return shipping costs for items you are returning due to a change of heart.
  • Items must be returned within 7 days of receiving your order.
  • Items must be unworn, unwashed, and undamaged with tags attached to be eligible for return or exchange.

We’re here to make your shopping experience with thebrandpk.com amazing! If you have any questions about our return and exchange policy, don’t hesitate to contact us.